These guides explain how we set up your computers, how to get help, and exactly what our tools can and cannot see. Anyone can read them; you don't need an account.
| Your plan | Start with |
|---|---|
| Managed plan | Your first week |
| Ordered online (self-serve) | Start here for self-serve clients |
| Guide | What you will do |
|---|---|
| Submitting a ticket | Ask for help by email, in the portal or by phone, and say what we need to know |
| Response times | See how fast we respond to each kind of problem |
| Service status | Check whether something is down on our side |
| Contact us | Every way to reach us |
| Guide | What you will do |
|---|---|
| How to tell it's really us | Check that a call, text or email from "Rainier IT" is real |
| Phishing | Spot a phishing message, and act fast if you clicked |
| Two-step sign-in and passkeys | Protect your Microsoft 365 or Google account |
| Signing documents | Sign a document we send you online, and spot a fake signing email |
| My PC got infected | What to do in the first few minutes if you think a computer is infected |
| Guide | What you will do |
|---|---|
| Installing the agent | Run our installer on a Windows PC and check that it worked |
| Security baseline | See the Windows protections our installer turns on, and check them on your PC |
| Software updates and restarts | See what we update, when, and how to change your update window |
| Managed EDR | Learn how our managed detection and response protects your computers |
| Remote-access lockdown | See how we block remote-control programs nobody approved, and tell us about yours |
| Your Rainier IT sign-in | Sign in, set up two-step sign-in, and reset your password |
| What we access (sign-in required) | See what our tools collect, what they never collect, and how remote sessions work |
| Guide | What you will do |
|---|---|
| New hire and departing employee checklist | Set up a new person, or close accounts safely when someone leaves |
| Dental and medical offices | Practical security steps for a small practice |
| Offboarding | Leave us: what we remove, what you keep, and when your data is deleted |
Sign in with Rainier IT SSO (the person icon at the top right of the page) to see your company page and the guides for the services you use. The Client Portal has your devices, tickets and invoices.
We never ask for your password by email or phone. Real sign-in links go only to sso.rainier-it.com or portal.rainier-it.com, and signing links only to sign.rainier-it.com. If in doubt, call (206) 593-8072, or see How to tell it's really us.
Prices are on our website, not in these guides: managed IT plans and security services you can order online.
Last reviewed: October 2026