Our public status page lives on our website, outside this help center, so you can still reach it if the help center is down.
| Your plan | What applies to you |
|---|---|
| Managed plan | Check the public status page, or the status view in the Client Portal. |
| Ordered online (self-serve) | The same: the public status page, or the status view in the Client Portal. |
¶ Where to check
- Anyone: rainier-it.com/status. No sign-in needed.
- Signed-in clients: in the Client Portal, open Support, then select a service under Service status.
¶ How to read it
- A banner at the top sums up all services, such as "All systems operational".
- Each service has its own label. The public page uses Operational, Outage and Maintenance. The portal uses Up and Down.
- Bars show recent history. On the public page each bar is one recent check; in the portal each bar is one hour of the last day. A red bar means the service failed then.
- The public page has a View detailed history link for a longer view.
The page can trail real events by a few minutes, so if something has just broken, it may not show yet.
¶ If something is down
If a service is marked down, we already know and are working on it.
- Open a ticket if the outage blocks your work, so we can keep you updated.
- If people can't work at all, call (206) 593-8072.
¶ If it's green but broken for you
The problem is probably on your side or on one computer. Try these first:
- Refresh the page, or close and reopen the app.
- Try another browser, or another computer.
- Check whether your internet connection works for other sites.
- Restart the computer.
Still broken? Open a ticket, or email [email protected]. Say what you tried.
¶ Planned maintenance
We plan maintenance outside business hours where we can. When planned work affects a service, the public status page shows it as Maintenance while the work runs.
¶ Common questions
¶ The status page itself won't load
Email [email protected] or call (206) 593-8072.
¶ Not every service is listed
The page shows the services you use every day. If something you rely on isn't there and seems down, open a ticket.
¶ Sources
- Status Page, Uptime Kuma wiki. About the tool: our status page runs on Uptime Kuma, which caches results for a few minutes.
Last reviewed: October 2026