One Rainier IT account signs you in to everything we share with you. This page covers what that account opens, the second sign-in step, changing your password, and what to do if you are locked out.
You sign in on our sign-in page, sso.rainier-it.com, with your email address and your password. The same account opens:
| Service | Address |
|---|---|
| Client Portal | portal.rainier-it.com |
| Help center (this site) | kb.rainier-it.com/help |
| Your shared folder | Open it from the Client Portal |
| Support tickets | Open them from the Client Portal |
You choose your own password the first time, from the one-time link in your welcome email. There is no temporary password.
We don't force you to change your password on a schedule. Change it if you think someone else knows it.
Every account has a second sign-in step. The first time you sign in, you choose one:
After that, you confirm each sign-in with the code or the passkey. This stops someone who has your password from signing in as you.
If you lose the phone or key you use for this step, email [email protected] or call us. We confirm who you are and reset it, and you set it up again at your next sign-in.
Your next sign-in, everywhere, uses the new password.
Email [email protected] or call (206) 593-8072. We confirm who you are and send you a new one-time link to set a password, as in your welcome email.
If you can't sign in after several tries, email or call us and we unlock your account.
Everyone who needs access should have their own account. Sharing a sign-in between people:
To add a colleague, email [email protected] with their name and email address. It takes us about 2 minutes.
If your password manager or a breach alert service such as Have I Been Pwned tells you a password leaked, change it on every site where you used it. That is why a different password for each site matters.
If you think your Rainier IT password leaked, change it straight away using the steps above. You can also email us and we review recent sign-ins to your account.
The same account and password cover the Client Portal, this help center, your shared folder and support tickets. Changing your password changes it for all of them.
The passwords you use to sign in to Windows are yours. We don't manage them or know them.
Yes. You can use a passkey as your second sign-in step.
| [email protected] | |
| Phone | (206) 593-8072 |
Last reviewed: October 2026