These guides explain how we set up your computers, how to get help, and exactly what our tools can and cannot see. Anyone can read them; you don't need an account.
| Your plan | Start with |
|---|---|
| Managed plan | Your first week |
| Ordered online (self-serve) | Start here for self-serve clients |
| Guide | What you will do |
|---|---|
| Installing the agent | Run our installer on a Windows PC and check that it worked |
| Submitting a ticket | Ask for help by email, in the portal or by phone, and say what we need to know |
| What we access (sign-in required) | See what our tools collect, what they never collect, and how remote sessions work |
| Security baseline | See the Windows protections our installer turns on, and check them on your PC |
| Offboarding | Leave us: what we remove, what you keep, and when your data is deleted |
| Service status | Check whether something is down on our side |
| My PC got infected | What to do in the first few minutes if you think a computer is infected |
| Contact us | Every way to reach us |
Sign in with Rainier IT SSO (the person icon at the top right of the page) to see your company page and the guides for the services you use. The Client Portal has your devices, tickets and invoices.
We never ask for your password by email or phone. Real links go only to sso.rainier-it.com or portal.rainier-it.com. If in doubt, call (206) 593-8072.
Prices are on our website, not in these guides: managed IT plans and security services you can order online.
Last reviewed: October 2026