The quickest ways to reach us, and what to do if something breaks outside business hours.
| Your plan | What applies to you |
|---|---|
| Managed plan | Email, the Client Portal or phone. For an emergency, call. |
| Ordered online (self-serve) | The same. We answer Monday to Friday, 8:00 AM to 6:00 PM Pacific Time. For a security emergency, call. |
| How | When to use it |
|---|---|
| Email [email protected] | Your default. It opens a ticket, and replies stay on the same ticket |
| The Client Portal: Support, then Open a ticket | When you want to follow all your company's tickets in one place |
| Phone (206) 593-8072 | Urgent problems |
Submitting a ticket shows each way step by step.
Monday to Friday, 8:00 AM to 6:00 PM Pacific Time.
If people can't work, or it may be a security issue:
If you think a computer has malware or ransomware on it, follow I think my PC got infected while you wait.
Urgent means people can't work, or it may be a security issue. For example:
These can wait for business hours:
If you're not sure, send it as normal and we raise it if needed.
Rainier IT is based in Orting, Washington. We work remotely first, and visit on site when a job needs it.
For privacy concerns or data export requests, read What we access (sign-in required), then email [email protected].
Last reviewed: October 2026