The Email Protection Fix stops other people from sending fake email that uses your business address. It is a one-time job: you order and pay on our website, answer four short questions, and we do the rest.
Answer the questions as soon as you've paid. Our 2-business-day clock starts when we have your answers.
Anyone who ordered the Email Protection Fix on rainier-it.com/security, or who is thinking about it after a free Security Check. You don't need a monthly plan or a Client Portal account.
Other mail servers check three records on your domain before they accept email from it: SPF, DKIM and DMARC. When they are missing or wrong, fake email that uses your address can land in your clients' inboxes. That is a common trick in invoice and payment scams.
We set up all three records and switch protection on in stages, so your real email keeps arriving the whole time.
Prices are on rainier-it.com/security.
You'll know it worked when the page says "Thanks. A few quick questions." and you get a confirmation email from Rainier IT.
The questions page opens right after you pay. The confirmation email has a button to the same page, so you can come back to it later.
If you bought more than one fix, the page has one short set of questions per fix. Send each set when it's done.
The Email Protection Fix asks:
| Question | What to answer |
|---|---|
| Who runs your business email? | Microsoft 365, Google Workspace, or "Something else or not sure" |
| What else sends email as your domain? | Tick any that apply: website contact form, QuickBooks or invoicing, newsletter, appointment or patient reminders, or something else |
| Where is your domain's DNS? | The company where your domain is managed, for example GoDaddy, Cloudflare or Squarespace. "Not sure" is fine |
| How should we get in? | Add us as a DNS user (we email you step-by-step instructions for your DNS provider), or a 15-minute screen share at a time you pick |
There is also an optional box for anything else we should know.
Not sure about an answer? Give your best guess. We check everything before we change anything, and the reports in the first weeks show us any sender you missed.
Select Send to Rainier IT when you're done.
You'll know it worked when the page says "Thanks, we have your answers" and shows your ticket number.
| When | What happens |
|---|---|
| Today | You get a confirmation and a ticket number. |
| Within 2 business days | SPF, DKIM and DMARC are in place, in report-only mode. Nothing is blocked yet. We email you when this step is done. |
| Weeks 1 to 3 | We read the reports from other mail servers and add anything legitimate we missed, such as your website form, invoicing or newsletter. |
| Week 3 | We switch protection on and email you a before-and-after report. Fake email using your address now goes to spam instead of the inbox. |
If you added us as a DNS user, you can remove it when we tell you the job is finished.
| What the page says | What it means | What to do |
|---|---|---|
| Confirming your payment | Your card payment is still going through | Keep the page open. It usually takes a few seconds |
| We're still confirming your payment | It's taking longer than usual | Reload the page in a minute. If your card was charged, we email you the link with your confirmation |
| Your payment didn't go through | No charge was made | Go back to your order and try again, or call us |
| We couldn't find that order | The link is incomplete or wrong | Use the button in your confirmation email, or email us |
| Thanks, we've received your order | We're checking the order before we start | Nothing. We get in touch within 1 business day |
| We've already started | Your answers are in, or we've begun work | To change an answer, reply to your confirmation email or call us |
| This order was cancelled | The order won't go ahead | Email or call us with any questions |
Tell us straight away. It usually means a service that sends email for you wasn't on the list yet. We add it and test again. During the first three weeks the records are in report-only mode, so they can't block your email.
Tell us before you switch it on. New tools that send email as your domain need adding to these records, or their email may go to spam once protection is on.
No. It stops other people from sending email that pretends to come from your domain. Spam and phishing from other addresses still arrive. Phishing: how to spot it helps your staff with those.
Last reviewed: November 2026